You may cancel your order free of charge within 3 days of placing it. Contact us on Instagram (@captr.eg) or by email at captregypt@gmail.com with your order number.
After the 3-day window, or once your order has shipped, it can no longer be cancelled. You may still return it under the conditions in Section 2.

You may return your camera within 14 days of receiving your order, under these conditions:

The camera must be unused. A camera that has been used is not eligible for return unless it has a confirmed manufacturing defect, which is covered by the warranty in Section 4.
If your return is approved, you'll receive a refund of the product price.
A fee of EGP [300] will be deducted from your refund to cover shipping and handling.
Every returned camera is inspected when it arrives. If any damage is found (scratches, cracks, missing parts, or damaged packaging affecting resale), the return will be rejected. The camera will be sent back to you and no refund will be issued.

Return conditions

The camera must be returned exactly as you received it, with all original contents and packaging (box, manual, and any included accessories). Do not remove the SD card.
Refunds are processed within 7–14 business days after we receive and inspect the returned item, using the same payment method used at purchase.
To start a return, contact us with your order number and photos of the product.

You may request an exchange within 14 days of receiving your order, for a different color, subject to availability.
The camera must meet the return conditions in Section 2.
The same shipping and handling fee applies to exchanges.
If your chosen color is out of stock, we'll offer you a refund under Section 2 instead.

Your camera is covered against technical manufacturing problems for 1 month from the date of delivery.

If your camera has a confirmed manufacturing defect (for example, the shutter button not working, the camera not powering on, a charging fault, an SD card slot fault, or a flash fault), you're entitled to a full refund, or a replacement if you prefer.
No shipping or handling fees apply to confirmed manufacturing defects. We cover the return shipping.
To make a warranty claim, contact us with your order number, a description of the problem, and photos or a short video showing the issue.

We are not responsible for problems resulting from misuse of the camera, including:

Physical damage from drops, impacts, pressure, or crushing
Water or liquid damage
Sand, dust, or debris inside the camera from improper handling
Damage caused by forcing buttons, dials, or the SD card slot
Damage from non-original or unsuitable chargers or cables
Unauthorized repairs, disassembly, or modifications
Normal cosmetic wear and normal battery wear from use
Loss of photos or data stored on an SD card

Issues caused by misuse are not eligible for return, refund, or warranty replacement.

If your order arrives damaged, contact us within 48 hours of delivery with photos of the product and packaging. Confirmed delivery damage will be replaced or refunded in full at no cost to you.

Special edition and limited-run products can be returned under the same 14-day conditions unless marked otherwise on the product page.

Instagram: @captr.eg
Email: captregypt@gmail.com

Please include your order number in all messages. It makes everything faster.

CAPTR reserves the right to assess all returned items before issuing a refund.